Telluride Hybrid ()Customer Testimonials
Always great! Nicole always delivered a great experience. The wait area was clean and inviting and John also did a great job making sure we were being taken care of
I had an amazing experience purchasing my car, and I can't recommend **Sylvester Jackson** enough! From the moment I arrived, he was friendly, knowledgeable, and genuinely focused on helping me find the right vehicle—not just making a sale. He never pressured me into anything and took the time to go over the features and details he knew I would actually care about. He made sure I felt comfortable and informed throughout the entire process.
The entire dealership deserves recognition as well. I visited on a Saturday, and although they were clearly very busy, every employee I encountered was ... Read More DealerRater - Jun 30, 2026
All right My service rep solved my issues in a timely fashion He was friendly and kept me informed
Service was great and done in a timely manner He is great for the customers & KIA as well. Very glad he is my service advisor !
All right SA did what was promised & kept me informed In a timely fashion
Cody took care of my needs and concerns. My ac broke after the car only being 3 years old and my warranty had just ended. I'm 7 months pregnant and needed ac. He made sure he did anything to help get the cost down, he got his manager involved and really took care of me which is more than I can say about the Phil smith lighthouse point location. After dealing with them I was so discouraged I was ready to trade my car in, from my tires not being rotated to my radio not working for a good part of 2 ... Read More DealerRater - Jun 29, 2026
I finally was able enough one of your service managers to comprehend, diagnose, and fix my issue. The issue started 3 months after I purchased my car in 2022. My steering wheel would shake between 55-65MPH, then stop after going over or under the speed specified. It would get worse when applying the brakes. Timothy listened to my concerns and recommendations and so far my steering wheel does not shake when applying the brakes or going at the specified MPH.
Very nice, good service, explained all repairs well. Kept me informed about progress of the work.
Great and great Perfect Great Great Great Great Great Great Great Great Great Great Great Great
Very professional. Excellent expertise. I experienced a damaged dash board due to internal problem. My auto is a 2020 Optima S. It took hard work but dealership obtained a replacement from Korea. It took 6 months of search. Kudos to Nicole and the Service Mgr.
Very professional. Excellent expertise. I experienced a damaged dash board due to internal problem. My auto is a 2020 Optima S. It took hard work but dealership obtained a replacement from Korea. It took 6 months of search. Kudos to Nicole and the Service Mgr.
Wassim did a good job of explaining how the process would work. I’m very satisfied with KIA DELRAY .
This dealership went over and above to meet our expectations. John and Gabby got us into our new car. Even though it took a couple of try’s they got the deal done.
Ridiculous high prices. Took way too long. Didn't appreciate miscommunication charge. Ur high enough. I did
Very happy working with Cody, helped us decide what service to be performed on our Kia, he explained what was needed to be done most important and we would be bringing the car back for other service issues that we might have in the future
Very professional service They kept me informed of the progress of the services being done
Busy & professional run. Very busy & Friendly atmosphere. Someone is always around to help you professionally.
Very professional Very friendly atmosphere, text me with the results of a multi inspection results with details.
David Benedetti was so nice and patient with me with buy my new car. It was the best experience I have had in a long time. Everything I asked for he was so helpful to get it done. Great work well done David.🏆
Awesome I will recommend them They Baer very professional and will work had to get you approved and the car that you want
Great job! Got me a Lyft and everything worked out with that too. Sorren is very professional and great at his job!
Great communication and timely service! Sorren was great with communicating all updates. The service was completed in a timely manner.
Handled a concern swiftly and had me in and out in under 10 minutes! He handled a concern swiftly and had me in and out in 19 minutes!
I've been a customer here since 2017. The treatment that I received was phenomenal. Kevin Mullins was very patient with me and explained everything so I understood what was going on with my K5. I felt like royalty!
Our service advisor, Kevin, went above and beyond again. We were quoted 4 hours for the appointment and Kevin got my issue taken care of in 2 hours.
Kevin confirmed the repair was covered under an extended warranty and quickly let me know. It was repaired the same day.
Took way too long , but service was very pleasant and accommodating to say the least
Patrick was excellent! He was patient and no pressure. He stayed with me until I got the deal I wanted, but also made sure I was satisfied before following through. I would definitely go back.
Everything was taken care of that was needed The car was nice and clean when I got it back
Smooth. Everything worked out great. Kevin did a great job. He was able to help with get everything resolved with my car.
Great experience! Did not feel pressured. Randall " MO" was amazing. Very understanding , very respectful and communicated in a good tone. I did some home work on vehicle that I was interested. He appreciated that. I would recommend anyone to deal him .
Great experience! Kevin and his team exceeded our expectations. Kevin was knowledgeable, curteous, kept me updated, and a pleasure to deal with!!
I had a great experience at this dealership while purchasing my new Kia. JanCarlo, the representative I worked with, was not overly “salesy” and simply focused on answering my questions and helping me find the right trim to fit my lifestyle. He also continued to respond to my questions via text, which was extremely helpful throughout my decision-making process. Jorge, the manager, was also a pleasure to work with and made the negotiation process seamless and stress-free. Thank you to the entire team—I would absolutely recommend this dealership!
This oil change was quicker than it usually is. Quick, thorough It was quick and thorough. Faster than all of the other times I've gone in for an oil change
It was fine, except I was there for almost 3 hours for just an oil change
They took care of my car and it was a job well done. Great job
I don't like sales pressure when I'm waiting for my car. If I wanted to see a sales person I would ask.
I've had to go back a few times since taking on this lease and this last visit was 4+ hours to replace a tire on my day off. Now my steering wheel shakes around 60 mph and I'll have to go back to have tire balanced which seems like Tire Install 101? On top of that, new tire filled to 40psi while leaving the other 3 at 34psi? Why not be sure they matched? 4.5 hours, maybe make them count?
The agent was very helpful (and an engine control software update was performed) but my car just broke down again with the same symptoms and is being towed to Greenway Kia.
Great experience throughout! Jancarlo was very good and easy to work with. I highly recommend the team over at Kia Delray.
Most straightforward and quick auto purchase I have ever experienced. No back-and-forth xx, just my one counter and they accepted.
All good ???? thorough The waiting area at the dealership was comfortable and I was kept apprised of the progress of my vehicle's maintenance.
Everything was done quickly and efficiently. Sorry not now. Service people were easy to deal with ! Goodnite!
Nicole went above and beyond to make sure my needs were met. She is exemplary
The service dept is very efficient. The waiting room is comfortable with plenty of good snacks.
My car was supposed to be there for 1 day and ended up being there 9 days. Then somehow got a $100 charge and then a $119 charge and then was only refunded $89 out of my $150 deposit all from enterprise which I was referred to and brought to by Kia and had to drive around for over a week due to Kia's inefficiency
I felt respected as a customer and appreciated his honesty & transparency throughout the entire process. I would definitely recommend him to family and friends
Very thorough but quick, super professional and pleasant When I got there, he checked us in right away Hold up all our information took the car. He said he had it all taken care of and then followed up right away. When the car was done has been ready when we got there. It was great.
excellent, prompt, courteous and knowledgable. Best advisor. Got me in and out quick without any problems
Very disappointing told me Twice in 2 hours. TireS was rotated, AND NOW I FIND OUT VERY DIRTY HEPA FILTER WAS NOT REPLACED AND I WAS NOT NOTIFIED OF IT. WILL HAVE ANOTHER MEETING WITH GENERAL MANAGER.
Michael was very patient, knowledgeable, and helpful throughout the entire car-buying process. He took the time to explain all of my options and made sure I felt comfortable every step of the way. From start to finish, his focus was entirely on helping me find the right vehicle. He even drove my new car to my house, which saved me a lot of time and made the experience even more convenient. I truly appreciate his excellent customer service and highly recommend working with him.
The dealership was great Top-notch service from start to finish. The team is professional, honest, and efficient. My car was ready when promised, and the waiting area was clean and comfortable. Will definitely be returning for future maintenance!
Nicole is so prompt and professional. She has a calm demeanor and helped me with a car emergency that I had.
Car was ready a little late, but the service advisor kept me informed and did his best to get the car ready
Dealership is fine it just one of those things I have to bring it back and have them redo whatever they did previously happens all the time.
JanCarlo was super awesome to work with. He listened to my concerns and got me the deal I wanted. Also also...... he went out of his way to ensure we were able to watch the world cup match live, while finance wrapped up the paperwork A genuinely wonder experience, would highly recommend. Will definitely return in the future
From the greeter to the service writer to the technician, they all did an excellent job
David Benedetti was great! He spent a lot of time with me trying to do his best to get me into a vehicle. AND they took my old BMW that had 85,000 miles on it. I highly recommend Kia Delray and David!
I brought my Telluride in for routine service. I had an appointment for 10:20 and arrived on time. He told me the car should be ready in three hours. Nobody called me to give me an update. I left two voice messages and one with another service person who was supposed to talk to Cody at 4 o'clock having heard nothing we drove back to the dealership from Lake Worth Beach. Only if you told that my car was still finishing service they didn't start work on the car until 1:20 in the afternoon and he had the goal to tell ... Read More DealerRater - Jun 14, 2026
Kevin helped expedite a recall that made the car dangerous to drive. I had to wait for a part to arrive. Kevin arranged for a rental car until the recall was completed.
Poductive I was scheduled for one recall. They completed 2 recalls. In addition to my oil change and the complementary car wash Nicole was very helpful and accommodating. The cashier was Kind and had me cashed out promptly. The service greeter was very friendly and welcoming
Poductive I was scheduled for one recall. They completed 2 recalls. In addition to my oil change and the complementary car wash Nicole was very helpful and accommodating. The cashier was Kind and had me cashed out promptly. The service greeter was very friendly and welcoming
Relaxed Everything went well. It's a lot to ask someone to write 14 word. It should be enough that I'm doing the survey.
Acceptable It was pleasant don't mind having my car service there Will continue to have my car serviced there
Was very helpful during the long repair Kept me updates with progress Resolved all issues
They were prompt, described what was going to be done and the cost. Very friendly
Mechanics could not find the water leak in my vehicle. Cody the service advisor was very good. He asked me to bring in my vehicle when water is found on my rear carpets again.
Went in for a service. Came out with a new car Cesar made it possible to buy out my lease and get a new car within my parameters. He was excellent
Accurate quote, decent timeframe, no attempt at overselling Friendly people who seem to care about their customers.
Customer service was excellent from the moment I called to have the appointment made the lady that scheduled was very pleasant, then when I got there Cody was my service advisor who was very courteous! I was not impressed by the team leader on both visits there, I don’t know it she was trying to impress me or to show her authority there, but it was very distasteful and disrespectful the way she spoke to her subordinates. If this is her normal behavior management needs to address this matter, as this will create a very hostile environment for employees ... Read More DealerRater - Jun 9, 2026
I used to have a great service in the past.. I was told the piece would be delivered in 2 days and replaced the same day. Unfortunately this time it took 4 days to replace the driver seat belt because my car is a Canadian car. I called the dealer in Canada where I leased the car and the Service Manager there was kind enough to help me and sent a e-mail to Kia Delray giving the ok to proceed. And I’m not telling you the number of phone calls I made to Kia Assistance in USA and Canada. It would ... Read More DealerRater - Jun 8, 2026
Sorren took great care of me. I explained that my previous visit didn’t go very well. Because of this, he went over and beyond to assure that my visit this time ran flawlessly and it did. I received a friendly greeting from a girl outside. She directed me to Sorren. Waiting room was clean and stocked with refreshments and snacks.
Kevin made great suggestions for serving my ev6. He provided me with a quote I had asked for. Very nice and knowledgeable.
No complaints,Everything was great ?? Kevin was great,explained everything to me, I wasn't feeling feel,but he made the experience even better..
it was nice that they washed my car inside and out. However, the labor on your car should never be more than your parts.
My experience was seamless! I told Patrick Brown what I was looking for and my budget, and as he promised, he delivered a Kia Sportage Hybrid in my favorite color that I just love! I highly recommend him and Kia Delray!
Adequate The oil lube filter and recall were 3 hours as quoted. I will use KIA delray again
Nice people, 3 hours for an oil lube filter is a bit longer then expected
Adequate, took most if the day for oil lube filter and brake job and alignment
Nice people, 3 hours for an oil lube filter is a bit longer then expected
It took some time, 3 hours, from my appointment time until my vehicle was serviced. They did offer to take me home and pick me up again, which I appreciated.
Was greeted very friendly, pleasant waiting area. Alex answered all my questions, took his time to explain all cars I test drove & if he didn't have an answer he got it right away from his manager. Also answered my phone calls 2x after the lease was done and I had an additional question and a few days later. A great experience all around.
I really like working with Nicole. She is friendly, thorough and accommodating. I like working with Sylvester, as well.
Professional and attentive staff Great customer service Clean atmosphere, with courteous staff Will visit again
Extremely friendly, attentive and efficient staff who make you feel Welcome and appreciated Excellent service
Nicole is efficient - and gets things taken care of. She's the best. Give her a raise.
This dealership is pressure free, professional and very courteous. Definitely recommend to all interested in a KIA.
Kevin was great and very detailed. He also helped me decide what services were required and which could be done later. I felt that he was looking out for what was good for me and taking care of my vehicle. They were very fast in the service and it was well done.
Comfortable waiting area. Appointment on time. Free ride share to my home and back to dealer
Great ...helpful Big help and work done quicker than expected....cory, Alex, Scott, Soren, Nicole, Tim and Michelle were wonderful
Excellent service. Nicole my service advisor handled our issues perfectly. I would recommend your dealership.
Awesome service! Would recommend to anyone! Awesome service! Would recommend to any and everyone who's owns a Kia! Come down to Kia Delray and see Nicole in service!
Very quick and efficient with service and recall I will recommend this dealership to any and everyone top-tier service
It took 2 hours and 50 minutes from my appt time of 10:20, to have the oil changed, tires rotated, engine flush, and 21 point inspection. I was contacted by my Service Advisor Cody, by text and told I could communicate via this text. I did and asked to add wipers front and rear to my service order. However, upon check out the service advisor had not read my text. I declined to wait more time to have the wipers changed.
Very friendly Very friendly and smooth check in process Waiting are was very comfortable and offered water and snacks which was very nice
It's always a pleasure to walk at the dealer ship everybody is very kind, professional and friendly
Very efficient I really appreciated the couponing mail for free first time oil change and $9.99 tires rotation. Without it I probably wouldn't have gone to the service for fear of high service prices. But it was a pleasant experience
Everyone that I dealt with at the dealership was very helpful and professional and the service was completed promptly even without being scheduled.
Mitch and the staff were very helpful in every aspect Mitch and the whole team were very professional
My recent dealership visit was okay. Staff were courteous, service was satisfactory, and everything went smoothly.